Returns Policy

At Chris’ Tea Cottage, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase simply follow the instructions below.

Chris’ Tea Cottage will accept merchandise returns for Standard Delivery items within 30 days of purchase and issue a credit or refund at the time of return only with a valid receipt. A valid receipt is an original sales receipt, gift receipt or packing slip. Returns of merchandise purchased through our website will be accepted by mail or other forms of shipping, with return shipping charges and any damage incurred as a result of return shipping paid for at returnee’s expense. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with state laws.  Shipping and handling charges are non refundable.

We use state of the art sustainable materials for shipping our product to insure they arrive safely to their destination. If your product arrives damaged, please contact us and email a photo of the damaged products. Almost all products as shipped insured by UPS, so all returns for damaged goods must follow UPS shipping and claims procedures. Once a return has been approved by Chris’ Tea Cottage, replace the damaged product in the original packing material and carton and return to us. If you think it is a shipper-related damage, such as the carton has been broken open or some other damage, please contact the shipping company as we do not reimburse shipping expenses. Contact the shipping company for a shipping company credit.

To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package and mail it to the address on the packing slip. Your return must be sent back to the correct address for us to credit or refund your purchase. If you do not have a packing slip, please call us at (406) 837-4900 or email us at: info@christeacottage.com.

Contact Us

Still have questions or comments? Please contact us via email.